21 October 2024 – Geneva, Switzerland: ADB, the global provider of Enterprise and In-home solutions for Video and Telco operators, today announced the new solution of PRISME – Self-Care Revolution in Monitoring, Troubleshooting, and Customer Support.
PRISME is a game-changer for network operators, offering a holistic solution that reduces costs, improves network performance, and enhances operator and client experiences. Whether for residential users, small businesses, or large enterprises, PRISME delivers tailored, AI-powered solutions to ensure the best possible network management and service quality.
PRISME: A Comprehensive Tool for Network Operators
PRISME integrates various functionalities through user-friendly interfaces and APIs, offering a versatile solution for managing on-premises networks. It monitors network performance, automates optimizations, and provides insights to ensure seamless operations.
PRISME is a backward compatibility tool that manages and monitors the entire base of CPE, old and new generations. All functions are accessible through PRISME Integrated UIs or APIs.
“With PRISME, we are introducing a self-care revolution in monitoring, troubleshooting, and customer support. This is essential for every Operator today as it offers automated handling of customer issues, reduces Customer Care costs, and provides self-service tools for end users. PRISME empowers operators to deliver an exceptional experience while streamlining operations” said Philippe Lambinet, CMO at ADB.
Key Benefits for Telco Operators:
- Cost Reduction: PRISME reduces operational costs by minimizing customer care interactions, and preventing unnecessary field visits, and equipment replacements through intelligent troubleshooting and clear diagnostics.
- Enhanced Network Management: Operators can efficiently monitor and manage their Customer Premises Equipment (CPE) base, leveraging rich data analysis, remote group management, and automated network optimization.
- Improved Service Quality: PRISME provides support agents with a unified view of household connectivity, enabling faster issue resolution and the early detection of network problems.
Benefits for End-Users:
- Improved Network Performance: PRISME’s self-healing Wi-Fi feature ensures optimal connectivity, while integrated SpeedTest tools verify network speed.
- Enhanced User Experience: Users can troubleshoot and manage their network with self-service tools, reducing the need for customer support.
- Reduced Downtime: Proactive problem-solving and simplified network management enhance reliability and ensure stable performance.
PRISME: Comprehensive Features
- Self-Healing and Self-Management tools for automated network optimization and user-friendly configuration.
- AI Manager for insights and suggestions to improve network performance.
- Unified Dashboards for network operators, customer care agents, and field technicians.
- SpeedTest and Wi-Fi Suite for continuous performance monitoring.
- Integration APIs for seamless integration with other operator tools.
With PRISME, ADB empowers Operators to elevate their service quality while optimizing operational costs and enhancing customer satisfaction.
You can learn more about PRISME at www.adbglobal.com/prisme
