PRISME is designed for broadband operators, telcos, and service providers that want to improve in-home connectivity, reduce customer care costs, and take a more proactive approach to service assurance.

It is particularly relevant for operators managing mixed CPE estates, limited in-home visibility, and growing pressure to improve customer satisfaction without adding complexity or replacing installed hardware.

Traditional network management systems are often focused on monitoring and alerting. PRISME goes further by helping operators understand what is happening inside the home, assess service quality continuously, and support the right next action.

That may include self-healing Wi-Fi adjustments, guided troubleshooting for support teams, or self-care support for subscribers. In other words, PRISME is not just about visibility or speed testing. It is about using telemetry, scoring, decision logic, and controlled intervention to improve customer experience and reduce avoidable support effort.

PRISME supports standard management protocols including TR-069 and TR-369.

For legacy devices, PRISME can work via the operator’s ACS environment, while newer gateways that support TR-369 can provide more direct and granular telemetry. This helps operators gain visibility across mixed and evolving device estates without installing a dedicated PRISME agent on the gateway.

PRISME uses embedded AI to turn telemetry from across the operator’s CPE estate into practical action. It supports AI-guided troubleshooting, plain-language insights for support teams, safer automation, and predictive analysis that can highlight churn risk, instability, or upgrade opportunities. The result is faster decisions, lower support effort, and a better subscriber experience.

Yes. PRISME is designed for real-world operator environments, including mixed estates with different gateway models, vendors, chipsets, and generations of CPE.

Because it communicates via open standards and standard management methods, PRISME helps operators remotely manage and improve service assurance across existing deployments without forcing large-scale hardware replacement. This extends the lifetime of legacy hardware to maximize return on existing investments.

PRISME can be deployed in the way that best fits operator requirements. It is available as a SaaS-style deployment and can also be deployed on-premises or in a private cloud environment.

This gives operators flexibility around implementation, maintenance, security, and compliance requirements while still benefiting from the same proactive service assurance model.

PRISME helps improve NPS by reducing some of the biggest causes of subscriber frustration: unresolved Wi-Fi issues, repeat support calls, long resolution times, and poor visibility into what is happening inside the home.

With proactive monitoring, self-healing, guided troubleshooting, and self-care support, PRISME helps operators resolve issues faster, improve First Call Resolution, and deliver a smoother, more reliable subscriber experience. Over time, that can help build trust, improve customer loyalty, and reduce churn risk.

PRISME is designed to fit into existing operator environments. It can integrate with OSS/BSS workflows and make insights available to customer care, analytics, and other operational systems.

PRISME has an open API, making it easier to surface insights beyond the PRISME interface itself and support wider operational use cases.